Care of Asia - Emergency Assistance for Travelers to Asia

When travelling in Asia (or internationally), assistance services from a travel insurance policy are just as important as the coverage amounts. They provide immediate support when things go wrong. Below is a detailed breakdown of what “ emergency assistance for travellers” means + what you should look for + good examples of such services available for Asia-travel.

 What “travel insurance assistance” covers

These are the operational support/coordination services your insurer or assistance provider gives you in real time — they don’t always replace the cost of things but help you manage and coordinate when you’re abroad. Some of the typical assistance services:

• 24/7 Emergency Hotline: You can call at any-time, day or night, and get help in your language (or English) when you’re abroad. E.g., the insurer will coordinate for you rather than you having to figure everything out alone.

• Medical referral & admission arrangement: If you fall ill/have an accident, the assistance team can refer you to a suitable hospital/clinic, help arrange admission and guarantee payment/clarify logistic issues.

• Emergency medical evacuation / repatriation: If you need to be transported to a higher-level hospital, or back home for treatment, the assistance service arranges that. E.g., “evacuation to nearest medical treatment facility… repatriation” in Asia policies.

• Help with lost travel documents/luggage: The assistance service can help you find local embassy/consulate, legal assistance, lost passports, etc.

• Local logistics & language support: When in a country where language, regulations, or health systems are foreign, an assistance service can be extremely helpful (language interpreter, local hospital contacts, etc.).

  
  

 What to check in an assistance service for Asia travel

Given you’ll be travelling in Asia (and perhaps multiple countries, maybe remote places), here are specific checks:

• Is the hotline 24/7 and multilingual? Because emergencies can happen any time zone.

• Does the assistance service operate globally including the countries you’ll visit? Some insurers may exclude certain remote or high-risk areas.

• Does the policy include “evacuation” and “repatriation”? Especially if you’ll be in remote or medically underserved areas.

• Does the assistance cover local transport risks / adventure / remote terrain? If you’ll ride a scooter, trek, etc in Asia, you want support for that category.

• Does the insurer/assistance provider have local network partners in the countries you visit? This ensures faster response.

• What is the process for emergencies? Know the hotline number, what documentation you must carry, the instructions in foreign locations.

• What is excluded from assistance? Example: if you ride a motorcycle without a valid licence, or you go to extreme adventure zones not covered.

• Read the fine print for your destination(s): In Asia, “Asia” may cover different sets of countries depending on insurer.

Care of Asia, a well-established 24/7 emergency assistance company specialized in assistance services in Vietnam, Laos, Cambodia, Thailand, Indonesia and other Asian countries.

H: +84(0) 522-  6121-93 (24/7)

     +84(0) 2836-2288-02 (24/7)

T: +84-(0) 28 3622 8802

F: +84 (0) 28 6287 6844

E: operations@careofasia.com (24/7 - immediate response)