Service Policy

Booking Confirmation

All bookings are confirmed upon:

• Agreement on service quotation

• Submission of complete trip details

• Deposit payment confirmation

Payment

• A deposit of 30%–50% may be required to secure the booking.

• Remaining balance must be paid before or upon completion of the trip.

Accepted payment methods:

• Bank transfer

• Cash

• Electronic payment (if applicable)

Amendments

Schedule or vehicle changes must be requested in advance and are subject to availability.

Additional charges may apply for:

• Vehicle upgrades

• Extra waiting time

• Route changes

• Peak season requests

Cancellation & Refund Policy

Cancellation TimeRefund Policy

7+ days before serviceFull refund

3–7 days before service50% deposit penalty

Less than 72 hoursNon-refundable deposit

Same-day cancellation / No-show100% service charge

Force Majeure

The company shall not be held responsible for delays or cancellations caused by:

• Traffic conditions

• Weather

• Natural disasters

• Government restrictions

• Other unforeseen events

In such cases, we will make every effort to arrange suitable alternatives or support rescheduling.

Additional Charges

Unless otherwise stated, quotations may exclude:

• Toll fees

• Parking fees

• Airport fees

• VAT

• Holiday surcharges

Customer Responsibilities

Customers are requested to:

• Maintain cleanliness inside the vehicle

• Avoid smoking inside the vehicle

• Refrain from carrying prohibited or hazardous items

Customers may be responsible for compensation in case of vehicle damage caused during service use.

Refund Processing

Approved refunds are processed within 3–7 business days via the original payment method whenever possible.